Consumer Awareness

At Cross Heating and Air Conditioning we constantly strive to provide professional, top quality products and services for our customers.  Unfortunately not all contractors feel the same way.  This page is devoted to helping our customers make sure they are educated and aware about the products and services we offer.  From time to time, product safety notices may be posted here as well.

HRAI Gas Fireplace Information

The Heating, Refrigeration and Air Conditioning Institute created this guide to explain the various styles of gas or propane burning fireplaces and the different venting technology available.

Consumer Beware List

The Government of Ontario has created a database that consumers can use to review complaints lodged against businesses in the province.  Click here to go to the Consumer Beware List.


Marketplace Investigation – Door to Door Water Treatment Scams

Marketplace documented an in-depth investigation into door to door sales of water treatment systems.  While water treatment is important for many consumers, some of the methods used to sell it are highly questionable.  Click here to see the Marketplace segment.


Duct Cleaning Scams – Who is Really Calling You?

While telemarketing calls from duct cleaning and other companies are not new, the practice of using another company’s phone number on your call display to call from is.  This article in the K-W Record outlines how some companies can trick you into answering


Air Exchanger Safety Upgrade Program Expanded

Venmar Ventilation Inc. has voluntarily expanded its Safety Upgrade Program (SUP) in order to ensure its customers’ absolute peace of mind regarding their product safety.

SUP-2006 : Only certain models of air exchangers manufactured from January 1983 up to 2009 are affected by the expansion of the Safety Upgrade Program.

SUP-2008 – Light Commercial : This program concerns certain light commercial models manufactured between 1991 and 2007.

While the manufacturer of these units is Venmar, a wide range of brand names are included in this notice including:

Venmar, Venmar AVS, Venmar Klima, Flair, vänEE, Sears, Guardian by Broan, NuTone, Conformax,
Payne, Day & Night, Carrier, Bryant, Heil, York, Rheem, Ruud, Protech, Husch, IVL, Weatherking, Maytag,
Frigidaire, Partners Choice, Tappan and Westinghouse sold in North‐America.

Please check the list at this link to find out if you own an affected model.


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