7 Signs Your Heat Pump Needs Service

Heat Pumps, HVAC

Heat pumps are a crucial component of many homes. However, like other home comfort systems, heat pumps can wear out over time, and knowing when they need to be replaced can save homeowners from unexpected breakdowns, high energy bills, and uncomfortable living conditions. In this blog we’ll explore the top 7 signs that your heat pump needs service, and the importance of professional repair from the team at Cross Heating & Air Conditioning.


Posted by Brad | April 26, 2024 | Reading Time:

Heat pumps are a crucial component of many homes, providing both heating and cooling to maintain a comfortable living environment throughout the year. However, like other home comfort systems, heat pumps can wear out over time, and knowing when they need to be replaced can save homeowners from unexpected breakdowns, high energy bills, and uncomfortable living conditions. At Cross Heating & Air Conditioning we pride ourselves on being your go-to source for all things Heat Pumps. From install, to maintenance, to repair, our friendly and knowledgeable technicians have seen it all, and are here to answer any questions you may have, including how to recognize your heat pump needs a repair service. Let’s go!

Understanding Your Heat Pump

Before we tackle repairs, it’s important that you’re familiar with how a heat pump works and how the components work together. Ultimately, heat pumps operate by transferring heat from one source to another. In winter, it extracts heat from the outside air (or ground) and transfers it inside. In summer, it reverses the process, removing heat from your home and releasing it outside. In heating mode, refrigerant passes through the outdoor unit's evaporator coils. Despite cold outdoor temperatures, the refrigerant can absorb heat from the air. The refrigerant, now a warm vapor, is compressed by the compressor, which increases its temperature further. The vapor passes through the indoor unit's condenser coils, releasing its heat into the indoor air. In cooling mode, the process is reversed. It’s also important to note that heat pumps come in a variety of different types, which include air-source, ground-source, mini-split (ductless), dual fuel heat pumps, and each can come with their own variety of repair issues, but generally if your heat pump is showing any of the below signs, regardless of its type, give us a call today!

7 Signs Your Heat Pump Needs to Be Repaired

When your heat pump begins to falter, don’t ignore the signs and hope they work themselves out. Pretending you don’t see these signals can lead to bigger problems, including a complete system breakdown. Here are the top 7 signs you should be on the lookout for that suggest your heat pump might need repair:

Inconsistent Heating or Cooling

If you notice that some rooms are too hot while others remain chilly, it could indicate that your heat pump is struggling to distribute air properly. This inconsistency often signals issues with the heat pump's ductwork, refrigerant levels, or even its thermostat settings.

Unusual Noises

Heat pumps are designed to operate quietly. If you start hearing grinding, squealing, or rattling noises, it's a sign that something is wrong. These sounds can point to a variety of problems, such as a loose part, a malfunctioning motor, or debris within the unit.

Increase in Energy Bills

An unexpected spike in your energy bills without a corresponding increase in usage signals inefficiency in your heat pump's operation. This could be caused by leaky ductwork, a failing compressor, or the need for a simple tune-up.

Frequent Cycling

If your heat pump is turning on and off more frequently than usual, it's a sign that it's not operating efficiently. This frequent cycling could be caused by a malfunctioning thermostat, a clogged filter, or an incorrectly sized heat pump for your home.

Ice Buildup

During the colder months, it's normal for your heat pump to go through defrost cycles. However, if you notice ice buildup on the unit that doesn't melt away, this could indicate issues with the defrost cycle or refrigerant levels. Ignoring this can lead to damage and reduced efficiency, so call the team at Cross right away if you come across this issue!

Poor Air Flow

A significant decrease in air flow can be a sign of a clogged air filter, blocked ducts, or a failing blower motor. Regular maintenance can prevent some of these issues, but a decrease in air flow often requires professional repair.

Age and Frequent Repairs

If your heat pump is over 10 years old small issues are more likely to cause big problems, and you may find yourself calling for more frequent repairs.

Should You Replace Or Repair Your Heat Pump?

Deciding whether to replace or repair your heat pump involves considering several key factors, but understanding these can help you make a cost-effective and efficient decision for your home comfort system. As a general rule of thumb, if your heat pump is over 10 years old and you’re constantly calling us for a repair service, it might be time to consider a replacement. Repair costs become more costly the older your system gets, and parts aren’t as readily available which could lead to longer wait times before we’re able to repair your unit. Thankfully, the team at Cross Heating & Air Conditioning are well versed in installing a wide variety of makes and models when it comes to heat pumps. Call us for your installation service today, and our experts will help walk you through the options available, and properly size your new heat pump for maximum comfort and efficiency.

The Importance of Professional Heat Pump Repair

When it comes to repairing your heat pump, it’s important to consult the pros. Calling a professional for heat pump repair service is crucial for the following reasons:


Heat pumps are complex systems involving electrical components, refrigerants, and mechanical parts. Handling these components without proper training and equipment can lead to serious injuries or even pose fire hazards. The professionals at Cross Heating & Air Conditioning are trained to work safely, mitigating risks to themselves and your home.

Correct Diagnosis

Our team has the experience and tools necessary to accurately diagnose problems with your heat pump. Incorrectly identifying the issue can lead to wrong repairs, unnecessary costs, and leaving the actual problem unresolved. Our technicians ensure that the root cause is addressed, preventing further damage.

Expert Repairs

We have the knowledge and access to the right tools and parts to repair heat pumps efficiently and effectively. Our technicians follow industry standards and manufacturer guidelines to ensure that repairs are done correctly, which can extend the lifespan of your unit and prevent future breakdowns.

Warranty Preservation

Many heat pump warranties require that repairs and servicing be done by licensed professionals. DIY repairs or using unqualified technicians can void your warranty, leaving you without coverage for future repairs. A professional service ensures that your warranty remains intact.

Cross Advantage Program

Once repaired, one of the most effective ways to maintain your heat pump is by signing up for our exclusive Cross Advantage Program. For just $18.95/month you’ll get the peace of mind of pre-scheduled, semi-annual heat pump maintenance. You’ll also get:
  • 1-year repair warranty
  • Annual HVAC Dollars
  • 10% discount on future repairs
  • 20% discount on air filters
  • Reduced service rates
  • Product warranty protection.
Give us a call today to learn more or to sign up for the Cross Advantage Program! In order to get the most out of your heat pump it’s important to be proactive about your maintenance with a professional service call. Regular maintenance will keep your home safe and comfortable for years to come! Recognizing and addressing these heat pump signs can save you time, money, and the inconvenience of a total heat pump failure. Regular maintenance is key to extending the life of your heat pump, but when these issues arise, consult the experts at Cross Heating & Air Conditioning to determine whether a repair is necessary. Contact us today to schedule your heat pump repair service!
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