Feel the Softness Water Can Offer
Hard water can affect the softness of your skin and clothing and cause your appliances to live a shorter life.
Get the soft water you deserve with a water softener from Cross Heating & Air Conditioning. We carry high-quality products that will make a difference in your home.

We’re Proud to Partner with Novo
Cross is proud to install water softener systems manufactured by Novo Water Conditioning Products, an industry leader in efficiency, quality and innovation.


High-Quality Products
Cross Heating & Air Conditioning carries the best products for your home, so you can rest easy knowing that our manufacturer-trained technicians put in quality systems that will stand the test of time.
Our water softeners are by Novo, a Canadian water-conditioning product that will help fend off hard water throughout your home.

Why Install a Water Softener?
A new water softener works efficiently with the appliances and systems in your home to deliver consistent, soft water that will minimize the harsh effects of hard water.
Here are a few benefits water softener systems can offer you and your home:
- Softer skin, reducing dryness, and helping you maintain moisture
- Increasing the lifespan of your water appliances, like the dishwasher and laundry machine
- Cleaner laundry and brighter whites and colours
- Less buildup of scale around faucets and on appliances
- Lower heating costs
- Reduces the need for extra soap to feel clean
- Reduces yellowy rings on toilets, sinks, and bathtubs
Signs You Need a Water Softener
If you’re still not sure about whether or not you should have a new water softener installed in your home, look for some of the signs your water may be telling you:
- Scale (white) buildup on your appliances and around faucets
- Chronic dry skin problems
- Clothing and textiles are fading or losing colour quickly
- Yellowy stains in sinks and bathtubs
- Plumbing is constantly in need of repair or service
- Your water bill is increasing
- Your glassware (like cups) is brittle and damages easily
You can call the professionals at Cross Heating & Air Conditioning at any time to have a conversation about your water softener options. We’re here to make sure you have all of the information you need to make a decision that’s best for you and your home. Talk to us today.

What We Do

Why Choose Us
400
INSTALLS PER YEAR ON AVERAGE
1000
SERVICE CALLS PER YEAR ON AVERAGE
5-STAR
REVIEWS FROM OVER 440 SATISFIED CLIENTS
Guarantees & Warranties

No Regret Repair
If you need to purchase a new furnace or air conditioner within 14 days after your repair, we can deduct the full or partial cost of your repair from the purchase price.

Cross Advantage Program
Our advantage program works within your heating or air conditioning warranties, provides regular maintenance, and helps detect small problems before they turn into big headaches.

Manufacturer Warranties
We offer products from many reputable manufacturers who warranty their equipment. We will make sure you have all of the information you need specific to your product.

Free Consultations
Our no-stress, no-obligation consultations are a free conversation between you and our team. We will help you determine your best solutions for heating and air conditioning.

Awards





Testimonials
Absolutely one of the best companies I have ever dealt with! I can’t say enough. From customer service (especially!), to the technicians (also amazing Clint especially). Fair pricing. Everything great. If I could give them 6 stars, I would.
Viki Johnson
Cross heating and A/C installed a UV and water filtration system for us in a professional and timely manner, this is the third time we used Cross heating and AC from furnace and hot water heater install as well as AC unit earlier this year. We will continue to use there services in future.
David Muncey
Cross Heating did a fantastic job with my AC installation. From the initial estimate visit through to the finished job, their staff were attentive, mindful of COVID protocols while in our home, and the whole process was efficient and stress-free. Highly recommend their services!
Lesley Bell
Cross heating came quickly to my rescue when I needed it the most. I’m way too independent and can feel vulnerable calling repair companies but Cross heating has a great team that is friendly with a wide range of knowledge and experience. I can enjoy my new tankless water heater in peace, and have comfort knowing that if I have any problems they will send a team out right away.
Erin Dyksterhuis
Great experience. From the quoting process to the final installation. A new furnace, hot water heater and water softener installed. Each step of the way the guys showed up when they were supposed to, did exactly what they said they would and some. Then they left the site spotless. I would recommend them anytime.
Barry Dowling

Our Location

Visit Us
We have 3 locations to serve you in Waterloo, Listowel, and Hanover. Our friendly technicians are available to meet your heating and cooling needs.
Hours of Operation
Monday - Friday: 8am - 7pm
Saturday & Sunday: 10am - 5pm