Feel the Softness Water Can Offer

Get precise home comfort and control your heating and air conditioning temperatures with the Lennox Icomfort S30. These thermostats integrate with many smart home devices like Amazon Alexa, AppleHomeKit, Google Assistant, and IFTTT.

We’re Proud to Partner with Novo

Cross is proud to install water softener systems manufactured by Novo Water Conditioning Products, an industry leader in efficiency, quality and innovation.

High-Quality Products

Cross Heating & Air Conditioning carries the best products for your home, so you can rest easy knowing that our manufacturer-trained technicians put in quality systems that will stand the test of time.

Our water softeners are by Novo, a Canadian water-conditioning product that will help fend off hard water throughout your home.

Why Install a Water Softener?

A new water softener works efficiently with the appliances and systems in your home to deliver consistent, soft water that will minimize the harsh effects of hard water.

Here are a few benefits water softener systems can offer you and your home:

  • Softer skin, reducing dryness, and helping you maintain moisture
  • Increasing the lifespan of your water appliances, like the dishwasher and laundry machine
  • Cleaner laundry and brighter whites and colours
  • Less buildup of scale around faucets and on appliances
  • Lower heating costs
  • Reduces the need for extra soap to feel clean
  • Reduces yellowy rings on toilets, sinks, and bathtubs

Signs You Need a Water Softener

If you’re still not sure about whether or not you should have a new water softener installed in your home, look for some of the signs your water may be telling you:

  • Scale (white) buildup on your appliances and around faucets
  • Chronic dry skin problems
  • Clothing and textiles are fading or losing colour quickly
  • Yellowy stains in sinks and bathtubs
  • Plumbing is constantly in need of repair or service
  • Your water bill is increasing
  • Your glassware (like cups) is brittle and damages easily

You can call the professionals at Cross Heating & Air Conditioning at any time to have a conversation about your water softener options. We’re here to make sure you have all of the information you need to make a decision that’s best for you and your home. Talk to us today.

What We Do


Keep your home cool throughout the summer months by making sure your air conditioner is working its best.

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Keep your home warm and cut energy costs with boiler installations and repairs to ward off that Ontario chill.

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Water Heaters

Hot water you can count on every time you turn on the tap. We’ll help you find the right water heater solution for your home.

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Is your furnace equipped for winter? We do repairs, maintenance, and installations to keep your home comfortable.

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Indoor Air Quality

Find the perfect balance of quality air in your home with our wide range of products that will help you breathe easier.

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Heat Pumps

You can lower your utility bills and keep your home temperature comfortable with the help of our heat pumps.

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Why Choose Us







Guarantees & Warranties

No Regret Repair

No Regret Repair

If you need to purchase a new furnace or air conditioner within 14 days after your repair, we can deduct the full or partial cost of your repair from the purchase price.

Cross Advantage Program

Cross Advantage Program

Our advantage program works within your heating or air conditioning warranties, provides regular maintenance, and helps detect small problems before they turn into big headaches.

Manufacturer Warranties

Manufacturer Warranties

We offer products from many reputable manufacturers who warranty their equipment. We will make sure you have all of the information you need specific to your product.

Free Consultations

Free Consultations

Our no-stress, no-obligation consultations are a free conversation between you and our team. We will help you determine your best solutions for heating and air conditioning.


Our Location

Visit Us

We have 3 locations to serve you in Waterloo, Listowel, and Hanover. Our friendly technicians are available to meet your heating and cooling needs.

Hours of Operation

Monday – Friday: 8am – 7pm
Saturday & Sunday: 10am – 5pm

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