Your local hot water restoration experts
Is your hot water tank not reaching your desired temperature, or worse, have you been surprised by a cold shower?
Then don’t wait, Cross Heating & Air Conditioning can help! Our technicians are highly skilled, knowledgeable, and trained to complete your tank-style or tankless water heater repair faster than you thought possible!
If you’re experiencing water temperature issues, discolouration, weird sounds or leaks coming from your hot water heater, give us a call today!
Common Water Heater Issues
You may already be aware that your water heater isn’t functioning as it should, but if you have any doubt, look for these signs:
- Inconsistent temperatures or no hot water at all
- Cracks, leaks and standing water around your tank
- Pilot light/ignition issues
Cross Heating & Air Conditioning wants to ensure you have a reliable supply of hot water all year round. If you’re experiencing any troubles with your water heater, we can help. Our expert team will thoroughly evaluate your water heater and present you with all the information you need to make an informed decision about your repairs.
Why Choose Cross for Your Water Heater Repairs?
When you choose a water heater repair company, you want one that is trustworthy, reliable, and provides you with all of your options. Cross Heating & Air Conditioning technicians are trained directly by the brands we carry, ensuring they are experts in air conditioning and repairs.
Honest Pricing
When our technicians arrive at your home, they will do a complete assessment of your water heater unit and provide you with an upfront, detailed quote. We will only complete the work after your approval, and there are never any hidden fees or surprises.
We Value Your Time
You don’t have to wait around at home all day for us to show up. We will schedule your repair on a day that works best for you and update you via phone, text, or e-mail to let you know when we’re on our way.
All-Star Service
Our technicians and team uphold themselves to the highest standards. Check out our reviews on Facebook and Google to learn for yourself.
Lifetime Workmanship
All of our products come with a lifetime workmanship warranty—we will repair your unit free of charge if anything was wrong with our work.
100% Satisfaction
We want you to be completely satisfied with our service. If we can’t make your installation or repair right for you within a year, we will refund your full payment.
No Regret Repairs
You don’t have to worry about the cost of repairs if you purchase a new water heater unit within 14 days of your repair. We will deduct the full or partial cost of your repairs from your purchase total.
Partnerships With Manufacturers
Our technicians are fully trained and supported directly by the manufacturers of the equipment and parts we install and service. These partnerships ensure you’re getting top-tier service.
Strategic Memberships
We believe in the importance of supporting the HVAC industry, local businesses, and local students in providing opportunities that are important to our community. We are members of the Heating, Refrigeration and Air Conditioning Institute of Canada (HRAI), local Business Improvement Areas (BIAs), local Chambers of Commerce, and Ontario College Program Advisory Committees to support this endeavour.
Award-Winning Team
In recognition of our unwavering commitment to the quality of our trade, we were awarded the verified Homestars Best of Award in 2021.
Evaluation
Evaluation
Every repair call begins with an evaluation of your water heater and plumbing system. First we will try to troubleshoot over the phone, if that doesn’t work we come right to you! We’ll confirm your appointment with a friendly, pre-arrival call or text before you meet your professional, prepared and ready to help technician.
During your evaluation your technician will explore your home’s needs, inspect your system and document any concerns or feedback.
They will then create a personalized solution for your home.
Recommendation
Your technician will present options tailored to your comfort, budget and system requirements.
Any questions you may have are answered transparently before any decisions are made. And once you’re ready we’ll finalize your preferred solution, schedule repair and discuss payment plans.
Repair
Once your repair is underway, it will be completed as quickly as possible, depending on the severity of the issue.
Upon arrival, our technician will park appropriately outside, wear shoe covers, and take time to connect with you, answering any initial questions.
During your repair your technician will take special care to ensure a clean and efficient work space in order to give you the most professional and high-quality repair service possible.
After the repair is complete, we’ll check in to ensure you’re delighted with the service and your water heater is running perfectly.
Restore Your hot water fast
When you call us, you will speak to one of our team members. We will get an idea of the issue you are having, and if we can help you solve it over the phone,
we will send our qualified team to come and have a look. They will do an in-depth assessment of your issue and provide you with the full cost, along with
options, so you can make your best decision. No hidden fees – what you see is what you pay.
What We Do
AIR CONDITIONERS
Keep your home cool throughout the summer months by making sure your air conditioner is working its best.
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Boilers
Keep your home warm and cut energy costs with boiler installations and repairs to ward off that Ontario chill.
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Water Heaters
Hot water you can count on every time you turn on the tap. We’ll help you find the right water heater solution for your home.
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Furnaces
Is your furnace equipped for winter? We do repairs, maintenance, and installations to keep your home comfortable.
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Indoor Air Quality
Find the perfect balance of quality air in your home with our wide range of products that will help you breathe easier.
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Heat Pumps
You can lower your utility bills and keep your home temperature comfortable with the help of our heat pumps.
Learn MoreWhy Choose Us
400
INSTALLS PER YEAR ON AVERAGE
2000
SERVICE CALLS PER YEAR ON AVERAGE
5-Star
REVIEWS FROM OVER 500 SATISFIED CLIENTS
No Regret Repair
If you need to purchase a new furnace or air conditioner within 14 days after your repair, we can deduct the full or partial cost of your repair from the purchase price.
Cross Advantage Program
Our advantage program works within your heating or air conditioning warranties, provides regular maintenance, and helps detect small problems before they turn into big headaches.
Manufacturer Warranties
We offer products from many reputable manufacturers who warranty their equipment. We will make sure you have all of the information you need specific to your product.
Free Consultations
Our no-stress, no-obligation consultations are a free conversation between you and our team. We will help you determine your best solutions for heating and air conditioning.
Awards
TESTIMONIALS
Cross heating and A/C installed a UV and water filtration system for us in a professional and timely manner, this is the third time we used Cross heating and AC from furnace and hot water heater install as well as AC unit earlier this year. We will continue to use there services in future.
David Muncey
Cross Heating did a fantastic job with my AC installation. From the initial estimate visit through to the finished job, their staff were attentive, mindful of COVID protocols while in our home, and the whole process was efficient and stress-free. Highly recommend their services!
Lesley Bell
Cross heating came quickly to my rescue when I needed it the most. I'm way too independent and can feel vulnerable calling repair companies but Cross heating has a great team that is friendly with a wide range of knowledge and experience. I can enjoy my new tankless water heater in peace, and have comfort knowing that if I have any problems they will send a team out right away.
Erin Dyksterhuis
Great experience. From the quoting process to the final installation. A new furnace, hot water heater and water softener installed. Each step of the way the guys showed up when they were supposed to, did exactly what they said they would and some. Then they left the site spotless. I would recommend them anytime.
Barry Dowling
Absolutely one of the best companies I have ever dealt with! I can’t say enough. From customer service (especially!), to the technicians (also amazing Clint especially). Fair pricing. Everything great. If I could give them 6 stars, I would.
Viki Johnson
Our Location
Visit Us
We have 3 locations to serve you in Waterloo, Listowel, and Hanover. Our friendly technicians are available to meet your heating and cooling needs.
Hours of Operation
Monday – Friday: 8am – 7pm
Saturday & Sunday: 10am – 5pm
