About Our Team in Waterloo, Listowel, & Hanover

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From Our Family to Yours

Cross Heating & Air Conditioning has made a name for itself in Ontario over the years. Brad Cross began a commitment to keeping people’s homes comfortable in Listowel, ON in 1987. What started as a one-man show has grown to employ technicians across the province with trucks on the ground every day.

We’re proud to have expanded our operations across Elmira, Guelph, Huron County, Kitchener, Waterloo, and Wellington County. What hasn’t changed is respecting the small-town values that made Cross Heating & Air Conditioning a success in the first place: hard work, friendly service, and reliability.

When you’re having heating or air conditioning troubles, we’re here to help you repair, maintain, or replace equipment. So remember: Don’t get angry. Get Cross.

Our Training

Our experts are certified technicians who have learned from the best. Our team receives training directly from the manufacturers of the products we offer, so we have the best understanding of everything we offer to you.

We don’t have to train them to be so friendly—they’re naturally those kinds of people. 

We look for trustworthy technicians to join our team, and we enjoy employing the best people from our communities. When you call Cross Heating & Air Conditioning, you’re calling local people who live, work, and play here.

Our Team

Brad Cross


Jason Kennedy

Customer Experience Manager

Melissa Kennedy

Customer Service Representative

Shelley Sebastian

Office Manager

Jeff Payne, Sales Manager at Cross Heating & Air Conditioning in Ontario

Jeff Payne

Sales Manager

Bill Scott, Install Supervisor at Cross Heating & Air Conditioning in Ontario

Bill Scott

Install Supervisor

Clint Hershey

HVAC Technician

Ryan Lord

HVAC Technician

Dave Yakutchik

HVAC Technician

Michael Schnee, Comfort Advisor at Cross Heating & Air Conditioning

Michael Schnee

Call Centre Manager

Doug Schnock

Warehouse & Parts

Tom Jantzi

Sheet Metal Mechanic

Gord Kechnie

Sheet Metal Mechanic

Sarah Preikschas

Install Coordinator

Tyler Cross

HVAC Technician

Why Choose Us







Guarantees & Warranties

No Regret Repairs Mean Less Guesswork When Choosing How to Proceed with Your Heating Repair or Replacement

No Regret Repair

If you need to purchase a new furnace or air conditioner within 14 days after your repair, we can deduct the full or partial cost of your repair from the purchase price.

Cross Heating & Air Conditioning Advantage Plan Offers Regular Maintenance and Discounts

Cross Advantage Program

Our advantage program works within your heating or air conditioning warranties, provides regular maintenance, and helps detect small problems before they turn into big headaches.

Cross Heating & Air Conditioning Manufacturers' Warranties

Manufacturer Warranties

We offer products from many reputable manufacturers who warranty their equipment. We will make sure you have all of the information you need specific to your product.

Free Heating and Cooling Consultations with Cross Heating & Air Conditioning

Free Consultations

Our no-stress, no-obligation consultations are a free conversation between you and our team. We will help you determine your best solutions for heating and air conditioning.



Our Location

Cross Heating & Air Conditioning Sales and Service Team

Visit Us

We have 3 locations to serve you in Waterloo, Listowel, and Hanover. Our friendly technicians are available to meet your heating and cooling needs.

Hours of Operation

Monday - Friday: 8am - 7pm
Saturday & Sunday: 10am - 5pm

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