From Our Family to Yours

Cross Heating & Air Conditioning has made a name for itself in Ontario over the years. Brad Cross began a commitment to keeping people’s homes comfortable in Listowel, ON in 1987. What started as a one-man show has grown to employ technicians across the province with trucks on the ground every day.

We’re proud to have expanded our operations across Elmira, Guelph, Huron County, Kitchener, Waterloo, and Wellington County. What hasn’t changed is respecting the small-town values that made Cross Heating & Air Conditioning a success in the first place: hard work, friendly service, and reliability.

When you’re having heating or air conditioning troubles, we’re here to help you repair, maintain, or replace equipment. So remember: Don’t get angry. Get Cross.

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Our Training

Our experts are certified technicians who have learned from the best. Our team receives training directly from the manufacturers of the products we offer, so we have the best understanding of everything we offer to you.

We don’t have to train them to be so friendly—they’re naturally those kinds of people.

We look for trustworthy technicians to join our team, and we enjoy employing the best people from our communities. When you call Cross Heating & Air Conditioning, you’re calling local people who live, work, and play here.

Our Team

Brad Cross


Jason Kennedy

Customer Experience Manager

Melissa Kennedy

Customer Service Representative

Shelley Sebastian

Office Manager

Jeff Payne

Sales Manager

Bill Scott

Install Supervisor

Clint Hershey

HVAC Technician

Ryan Lord

HVAC Technician

Dave Yakutchik

HVAC Technician

Michael Schnee

Call Centre Manager

Doug Schnock

HVAC Technician

Tom Jantzi

Sheet Metal Mechanic

Gord Kechnie

Sheet Metal Mechanic

Sarah Preikschas

Install Coordinator

Tyler Cross

HVAC Technician

Derek Carter

Plumber & Gas Fitter

Micah Merswolke

HVAC Technician

What We Do


Keep your home cool throughout the summer months by making sure your air conditioner is working its best.

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Keep your home warm and cut energy costs with boiler installations and repairs to ward off that Ontario chill.

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Water Heaters

Hot water you can count on every time you turn on the tap. We’ll help you find the right water heater solution for your home.

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Is your furnace equipped for winter? We do repairs, maintenance, and installations to keep your home comfortable.

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Indoor Air Quality

Find the perfect balance of quality air in your home with our wide range of products that will help you breathe easier.

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Heat Pumps

You can lower your utility bills and keep your home temperature comfortable with the help of our heat pumps.

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Our Awards and Accolades







Guarantees & Warranties

No Regret Repair

No Regret Repair

If you need to purchase a new furnace or air conditioner within 14 days after your repair, we can deduct the full or partial cost of your repair from the purchase price.

Cross Advantage Program

Cross Advantage Program

Our advantage program works within your heating or air conditioning warranties, provides regular maintenance, and helps detect small problems before they turn into big headaches.

Manufacturer Warranties

Manufacturer Warranties

We offer products from many reputable manufacturers who warranty their equipment. We will make sure you have all of the information you need specific to your product.

Free Consultations

Free Consultations

Our no-stress, no-obligation consultations are a free conversation between you and our team. We will help you determine your best solutions for heating and air conditioning.

What Our Clients Are Saying About Us

Our Location

Visit Us

We have 3 locations to serve you in Waterloo, Listowel, and Hanover. Our friendly technicians are available to meet your heating and cooling needs.

Hours of Operation

Monday – Friday: 8am – 7pm
Saturday & Sunday: 10am – 5pm

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Our Location
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