Heat pumps warm, and cool, your home using electrical energy instead of fossil fuels. Cross is the nation’s leader in heat pump expertise, selected to develop heat pump sizing guidelines with the Government of Canada.

So we’ll make sure your heat pump is the perfect size for your home, energy-efficient, and qualifying YOU for home energy rebates.

Learn More About Rebates

Learn more about home heating rebates with Cross Heating

Why Get a Heat Pump?

A heat pump helps regulate the temperature of your home, working with your furnace, air conditioner, and other geothermal systems to provide you with just the right temperature.

There are many benefits to installing a heat pump in your home, including:

  • Lowering your utility bills, especially if you use electric heat
  • Converting the coldest air into warmth
  • Converting hot air into cool air
  • Creating comfortable temperatures in your home quickly
  • Programming operating cycles to work for your preferences
  • Regulating the temperature across all rooms in your home
  • Choosing different temperatures room to room
  • Connecting to new or existing ductwork


If you have been searching for a way to increase or improve the efficiency of your heating and cooling unit, installing a heat pump may be your solution. Our expert technicians at Cross Heating & Air Conditioning will work to ensure you are making the best decision for your home, providing you with steady warming and cooling solutions for every room.

Mini Split Heat Pumps

Don’t have the ductwork in your home to accommodate a traditional furnace or air conditioner? Mini split (ductless) heat pumps may be your ideal solution to keeping your home warm in the winter and cool in the summer. A Mini Split heat pump is a type of heating and cooling system that is composed of two main components: an outdoor unit and one or more indoor units.

Requiring no gas hookup or ducts in your home, this mini split heat pump uses electricity to transfer heat between the indoor and outdoor unit, providing both heating and cooling for a specific area or room. These heat pumps have a low-profile design and won’t take a lot of work to install, making them perfect for smaller areas like condos, apartments, and extra rooms.

Multi Heat Ductless-Pump (Multi Zone Mini Split)

Choose the right temperature for your rooms. Need extra heat in your living room, but not in your bedroom? Multi-head ductless pumps help you achieve comfort throughout your home, depending on which room you’re using at the time.

A Multi Heat Ductless-Pump (also known as Multi Zone Mini Split) is a type of ductless heating and cooling system that allows for multiple indoor units to be connected to a single outdoor unit. Each indoor unit can be controlled separately, providing individual temperature control in different zones or rooms in the house.

Dual-Fuel Heat Pumps

A dual-fuel heat pump system combines an electric heat pump with a backup gas or oil furnace to provide efficient and reliable heating and cooling. This system is especially beneficial in homes that reside in areas with cold winters; as the gas furnace provides backup heating during extremely cold weather.

This system switches between the two heat sources depending on the outdoor temperature and the demand for heat, with the furnace kicking in when the temperature drops below a certain point.

Fully Electric Heat Pump Systems (Ducted and Ductless)

Fully electric heat pump systems are highly effective and environmentally friendly for heating and cooling your home. These systems use electricity to move heat from one place to another, rather than generating heat; making them that much more energy efficient than traditional heating and cooling systems. This system can be either duct or ductless and is a more general-purpose heating and cooling system.

Cold Climate Heat Pumps (Operate Down To -30 C)

These heat pumps are designed to operate efficiently in extremely cold temperatures, making them ideal for colder climates like Ontario. The cold climate heat pump operates down to -30C providing reliable and efficient heating through the coldest winters. These systems also are highly efficient in the cooling mode, making them a great year-round heating and cooling system.

Frequently Asked Questions

Find answers to the questions homeowners are always asking us about AC installations below. Want to ask about your specific needs?  Ask one of our experts today

What heat pump brands does Cross Heating & Air Conditioning install?

Cross Heating & Air Conditioning installs ductless and centrally ducted heat pumps by the following leading brands:

  • Ductless heat pumps: Mitsubishi and Lennox.
  • Dual fuel or hybrid systems: Lennox, Amana, Keeprite, and Mits Air.

Fully electric ducted heat pumps: Mitsubishi Zuba and Mits Air.

How much does installing a heat pump cost?

Costs for heat pumps vary depending on the type of system you’re purchasing and the specific needs of your home.

  • Dual fuel systems range from $12,500 to $20,000.
  • Ductless systems vary depending on the number of heads, with 3-headed systems ranging from $14,000 to $20,000.

How long does it take to install a heat pump?

The timeline can vary depending on the specific system and home requirements, but most heat pumps can be installed in one to two days. Please contact us for a personalized estimate based on your home and comfort requirements.

Can I replace my old AC unit with a heat pump?

Yes! Many homeowners with existing ductwork choose to replace their old AC units with heat pumps. For our fully electric systems, we install an air handler in the location of the old unit, along with an outdoor condenser.

We offer stand-alone units like the Mits Air heat pump that can pair properly with any central furnace to qualify for the Canada Greener Homes Grant. The grant could cover over 70% of the upfront costs for this model, so this is an excellent deal for Ontario homeowners!

What types of heat pumps does Cross Heating & Air Conditioning Install?

Cross Heating & Air Conditioning carries and installs the following types of heat pumps:

  • Ductless cold climate heat pumps designed to function effectively in lower temperatures.
  • Fully electric ducted heat pumps.
  • Dual fuel or hybrid systems that use a gas furnace paired with an outdoor heat pump unit.

What are the benefits of installing a central heat pump?

If you live in the Waterloo, Kitchener, or Listowel area, installing a central heat pump can come with the following benefits for your household:

  • Energy efficiency: Heat pumps offer better energy-efficiency compared to many furnaces, which means you’ll use less energy throughout the year by saving your gas furnace for when you really need it during Ontario’s coldest days.
  • Cost savings: Due to their higher energy efficiency, heat pumps lead to lower energy bills over time.
  • Environmental impact: Reduced energy consumption also means a smaller carbon footprint, contributing to environmental conservation.

Dual functionality: Heat pumps provide both heating and cooling, offering a versatile climate control solution for all seasons.

Can centrally ducted heat pumps replace gas furnaces?

We recommend adding a centrally ducted heat pump to your HVAC system so that you can keep your home’s existing ductwork and use your gas furnace as a backup for particularly cold days. This allows the heat pump to provide energy-efficient heating throughout most of the year, but also ensures that you can stay comfortable when the outside temperature is too cold for most heat pumps to work efficiently on their own (around -15 or -20 degrees Celsius).

How much of the heating season can heat pumps cover efficiently?

Based on last year’s data:

  • Cold climate ductless heat pumps and fully electric ducted units can provide efficient heating for most of the winter, as they remain efficient until the temperature drops below -25 to -30 °C. The fully electric Zuba heat pumps we offer can provide cost-effective heating for nearly the entire heating season, although we still recommend having a backup heat source for emergencies.
  • A dual fuel heat pump can efficiently cover around 65% of the heating season. If you have one of these systems, using a gas furnace is the most efficient way to cover the remaining 35%.

Do new heat pumps qualify for any rebates?

Yes, both ductless and ducted systems can qualify for the Canada Greener Homes Grant. Enbridge gas customers can receive up to $6,500 for the heat pump plus an additional $600 to cover the cost of an energy audit. Non-Enbridge customers can receive up to $5,000 for the heat pump plus $600 for the audit.

Centrally-ducted heat pumps must be properly paired with your furnace to qualify for the grant, so make sure you have our professional home comfort technicians handle your installation! Our fully electric ducted heat pump systems from Mitsubishi Zuba and Mits Air also qualify for the Canada Greener Homes Grant.

For ductless systems to qualify for the grant, your entire house will need to be heated. This requires a head on each floor—our team can fill you in on everything you’ll need.

What We Do


Keep your home cool throughout the summer months by making sure your air conditioner is working its best.

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Keep your home warm and cut energy costs with boiler installations and repairs to ward off that Ontario chill.

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Water Heaters

Hot water you can count on every time you turn on the tap. We’ll help you find the right water heater solution for your home.

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Is your furnace equipped for winter? We do repairs, maintenance, and installations to keep your home comfortable.

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Indoor Air Quality

Find the perfect balance of quality air in your home with our wide range of products that will help you breathe easier.

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Heat Pumps

You can lower your utility bills and keep your home temperature comfortable with the help of our heat pumps.

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Why Choose Us







Guarantees & Warranties

No Regret Repair

No Regret Repair

If you need to purchase a new furnace or air conditioner within 14 days after your repair, we can deduct the full or partial cost of your repair from the purchase price.

Cross Advantage Program

Cross Advantage Program

Our advantage program works within your heating or air conditioning warranties, provides regular maintenance, and helps detect small problems before they turn into big headaches.

Manufacturer Warranties

Manufacturer Warranties

We offer products from many reputable manufacturers who warranty their equipment. We will make sure you have all of the information you need specific to your product.

Free Consultations

Free Consultations

Our no-stress, no-obligation consultations are a free conversation between you and our team. We will help you determine your best solutions for heating and air conditioning.


Our Location

Visit Us

We have 3 locations to serve you in Waterloo, Listowel, and Hanover. Our friendly technicians are available to meet your heating and cooling needs.

Hours of Operation

Monday – Friday: 8am – 7pm
Saturday & Sunday: 10am – 5pm

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