Check out our top tips for understanding online reviews and find the best team of heating and cooling technicians for your needs.
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Step 1
First, look at any 1 star reviews that are results of bad customer experiences. Check if there are any recurring complaints or issues, which could show a company’s unwillingness to improve.Step 2
Check review dates. A recent flood of amazing reviews could suggest that the company is undergoing reputation management and might be trying to hide less than stellar feedback. Some companies even hire outside firms to create positive reviews. If you see a lot of 5 star reviews with vague details, or repeating language they might not be legitimate customers. Authentic reviews will have a mix of writing styles and genuine experiences.Step 3
Evaluate company responses. Are they taking feedback to heart and committed to doing better? Or do they defend and deflect criticism.Why Choose Cross Heating & Air Conditioning
Cross Heating & Air Conditioning has been providing the most trusted heating system installation, maintenance and repair services to families in Waterloo, Listowel and Hanover since 1987. Enjoy peace of mind with our hassle-free guarantees, comprehensive consultations, and trusted workmanship warranties - all designed to keep your home comfortable and your experience stress-free. Call our friendly, expert team today and discover the difference we can make! We'll see you next month for our monthly maintenance tip!
