Efficient Heat Pump Repair For Continued Comfort
We understand that a reliable heating and cooling system is essential for staying comfortable through Ontario’s changing seasons.
That’s why we go beyond just installation—we deliver expertly crafted solutions designed for maximum efficiency and long-term performance. Our skilled team ensures every system is installed seamlessly, so you can enjoy warmth in the winter and refreshing cool air in the summer without a second thought.
With fully equipped service trucks and a commitment to precision, we get the job done right the first time.
Let’s upgrade your home comfort—contact us today!
Assured Comfort
We offer scheduled and emergency repairs for heat pumps, ensuring your system gets the expert attention it needs. Our skilled technicians provide an honest assessment, upfront pricing, and a clear repair timeline—whether you’re planning ahead or dealing with an urgent issue, we respond quickly to restore your home’s comfort.
Trust our trained professionals to handle your heat pump repairs with precision and care. Every repair is backed by our 90-day warranty and 100% Satisfaction Guarantee, so you can have peace of mind knowing your system is in expert hands.
Common Heat Pump Issues
Inconsistent Heating or Cooling
If your heat pump is struggling to heat or cool your entire home evenly it's a sign that repair is needed. When you call Cross you can rest easy knowing our experienced repair technicians are ready to diagnose and address the issue.
Frequent Cycling
If your heat pump is constantly cycling on and off, it could be an issue with a component overheating or even your thermostat settings. It could also be that your heat pump was sized incorrectly. Contact us today for your comprehensive repair evaluation.
Increased Energy Bills
A sudden, unexplained increase in utility bills is another sign repairs are imminent. A struggling or inefficient heat pump has to work harder to heat or cool your home, driving up utility costs.
Ice Buildup
Ice buildup in or around your heat pump could indicate a refrigerant leak, contact us today for timely repairs and quick refrigerant leak detection.
What To Expect With Heat Pump Repair
1. EVALUATION
Every heat pump repair starts with a thorough system evaluation. If possible, we’ll begin troubleshooting over the phone to identify potential issues. If a visit is needed, our technicians will come directly to you, ensuring a prompt and efficient repair process. Before arrival, we’ll send a friendly call or text to confirm your appointment, so you know exactly when to expect us.
Once on-site, our expert technician will assess your home’s heating and cooling needs, inspect your heat pump, and take note of any concerns. Based on their findings, they’ll provide a customized repair plan tailored to restore your system’s efficiency and performance.
2. RECOMMENDATION
Your technician will present repair options tailored to your comfort, budget and system requirements.
Any questions you may have are answered transparently before any decisions are made. And once you’re ready we’ll finalize your preferred solution, schedule service and discuss payment plans.
3. REPAIR
Upon arrival, your technician will park appropriately outside, wear shoe covers, and take time to connect with you, answering any initial questions.
During your heat pump repair your technician will take special care to ensure a clean and efficient work space in order to give you the most professional and high-quality service possible.
They will carefully disconnect and repair your heat pump, taking special care to ensure all components are working properly and efficiently together.
After the repair is complete your heat pump will be reconnected to power and we’ll check in to ensure you’re delighted with the service and your system is running perfectly.
Frequently Asked Questions About Heat Pump Repair
Find answers to the questions homeowners are always asking us about AC installations below. Want to ask about your specific needs? Ask one of our experts today
How can I prevent heat pump repairs?
The best way to prevent heat pump repairs is by scheduling regular tune-ups from Cross. Annual maintenance helps catch small issues before they become big problems. We also recommend signing up for the Cross Advantage Program so you can get access to priority tune-up service, prescheduled, so you don't have to worry about a thing!
What should I do if my heat pump stops working?
If your heat pump isn’t working properly, start by checking your thermostat settings and refrigerant levels. An incorrect setting or a refrigerant leak can prevent your system from heating or cooling efficiently. If everything looks correct but your heat pump is still struggling, it’s time to call in the experts. Our skilled and friendly technicians are ready to diagnose and repair the issue, restoring comfort to your home. Contact us today!
How long does heat pump repair take?
The time it takes to repair your heat pump will greatly depend on the condition of your equipment as well as the complexity of the repair itself. No matter the issue, our team is dedicated to efficient and professional service. And you will be fully updated throughout the process.
How much does heat pump repair cost?
The cost of heat pump repair also greatly depends on the condition of your equipment and the complexity of the repair. Contact us today for your transparent repair quote.
Our Training
Our experts are certified technicians who have been learning from the best. Our team receives training directly from the manufacturers of the products we offer, so we have the best understanding of everything we offer to you.
We’re also proud to have been acknowledged by Natural Resources Canada and the Government of Canada for our leading knowledge in air source heat pump sizing and design.
With over 30 years of experience, we’re known for delivering high-quality installations and service with exceptional customer satisfaction.
At Cross Heating & Air Conditioning, we prioritize your comfort and confidence.
What We Do
AIR CONDITIONERS
Keep your home cool throughout the summer months by making sure your air conditioner is working its best.
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Boilers
Keep your home warm and cut energy costs with boiler installations and repairs to ward off that Ontario chill.
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Water Heaters
Hot water you can count on every time you turn on the tap. We’ll help you find the right water heater solution for your home.
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Furnaces
Is your furnace equipped for winter? We do repairs, maintenance, and installations to keep your home comfortable.
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Indoor Air Quality
Find the perfect balance of quality air in your home with our wide range of products that will help you breathe easier.
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Heat Pumps
You can lower your utility bills and keep your home temperature comfortable with the help of our heat pumps.
Learn MoreWhy Choose Us
400
INSTALLS PER YEAR ON AVERAGE
2000
SERVICE CALLS PER YEAR ON AVERAGE
5-Star
REVIEWS FROM OVER 500 SATISFIED CLIENTS
Guarantees & Warranties
No Regret Repair
If you need to purchase a new furnace or air conditioner within 14 days after your repair, we can deduct the full or partial cost of your repair from the purchase price.
Cross Advantage Program
Our advantage program works within your heating or air conditioning warranties, provides regular maintenance, and helps detect small problems before they turn into big headaches.
Manufacturer Warranties
We offer products from many reputable manufacturers who warranty their equipment. We will make sure you have all of the information you need specific to your product.
Free Consultations
Our no-stress, no-obligation consultations are a free conversation between you and our team. We will help you determine your best solutions for heating and air conditioning.
Awards
TESTIMONIALS
We have been clients of Cross Heating & Air Conditioning for over 8 years, and cannot say enough about how helpful and knowledgeable they are. Everyone is so friendly, and patient in explaining a topic that can be very complicated. You never feel pressured into anything you don't want to purchase. Would recommend their service to everybody.
Elyse W.
Our Location
Visit Us
We have 3 locations to serve you in Waterloo, Listowel, and Hanover. Our friendly technicians are available to meet your heating and cooling needs.
Hours of Operation
Monday – Friday: 8am – 7pm
Saturday & Sunday: 10am – 5pm
