Feel the Softness Water Can Offer
Get precise home comfort and control your heating and air conditioning temperatures with the Lennox Icomfort S30. These thermostats integrate with many smart home devices like Amazon Alexa, AppleHomeKit, Google Assistant, and IFTTT.
We’re Proud to Partner with Novo
Cross is proud to install water softener systems manufactured by Novo Water Conditioning Products, an industry leader in efficiency, quality and innovation.
High-Quality Products
Cross Heating & Air Conditioning carries the best products for your home, so you can rest easy knowing that our manufacturer-trained technicians put in quality systems that will stand the test of time.
Our water softeners are by Novo, a Canadian water-conditioning product that will help fend off hard water throughout your home.
Water Softeners - What To Expect
Evaluation
When you book your water softener installation with the experts at Cross Heating & Air Conditioning, we’ll confirm your appointment with a friendly, pre-arrival call or text before you meet your professional, prepared and ready to help Comfort Consultant.
During your evaluation your Comfort Consultant will explore your home’s needs, inspect your system and document any concerns or feedback.
They will then create a personalized solution for your home.
Recommendation
Your Comfort Consultant will present options tailored to your comfort, budget and system requirements.
Any questions you may have are answered transparently before any decisions are made. And once you’re ready we’ll finalize your preferred solution, schedule installation and discuss payment plans.
Installation
Upon arrival, our technician will park appropriately outside, wear shoe covers, and take time to connect with you, answering any initial questions.
During your installation your technician will take special care to ensure a clean and efficient work space in order to give you the most professional and high-quality installation service possible.
After installation, we’ll check in to ensure you’re delighted with the service and your system is running perfectly.
Why Install a Water Softener?
A new water softener works efficiently with the appliances and systems in your home to deliver consistent, soft water that will minimize the harsh effects of hard water.
Here are a few benefits water softener systems can offer you and your home:
- Softer skin, reducing dryness, and helping you maintain moisture
- Increasing the lifespan of your water appliances, like the dishwasher and laundry machine
- Cleaner laundry and brighter whites and colours
- Less buildup of scale around faucets and on appliances
- Lower heating costs
- Reduces the need for extra soap to feel clean
- Reduces yellowy rings on toilets, sinks, and bathtubs
Signs You Need a Water Softener
If you’re still not sure about whether or not you should have a new water softener installed in your home, look for some of the signs your water may be telling you:
- Scale (white) buildup on your appliances and around faucets
- Chronic dry skin problems
- Clothing and textiles are fading or losing colour quickly
- Yellowy stains in sinks and bathtubs
- Plumbing is constantly in need of repair or service
- Your water bill is increasing
- Your glassware (like cups) is brittle and damages easily
You can call the professionals at Cross Heating & Air Conditioning at any time to have a conversation about your water softener options. We’re here to make sure you have all of the information you need to make a decision that’s best for you and your home. Talk to us today.
What We Do
AIR CONDITIONERS
Keep your home cool throughout the summer months by making sure your air conditioner is working its best.
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Boilers
Keep your home warm and cut energy costs with boiler installations and repairs to ward off that Ontario chill.
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Water Heaters
Hot water you can count on every time you turn on the tap. We’ll help you find the right water heater solution for your home.
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Furnaces
Is your furnace equipped for winter? We do repairs, maintenance, and installations to keep your home comfortable.
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Indoor Air Quality
Find the perfect balance of quality air in your home with our wide range of products that will help you breathe easier.
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Heat Pumps
You can lower your utility bills and keep your home temperature comfortable with the help of our heat pumps.
Learn MoreWhy Choose Us
400
INSTALLS PER YEAR ON AVERAGE
2000
SERVICE CALLS PER YEAR ON AVERAGE
5-Star
REVIEWS FROM OVER 500 SATISFIED CLIENTS
Guarantees & Warranties
No Regret Repair
If you need to purchase a new furnace or air conditioner within 14 days after your repair, we can deduct the full or partial cost of your repair from the purchase price.
Cross Advantage Program
Our advantage program works within your heating or air conditioning warranties, provides regular maintenance, and helps detect small problems before they turn into big headaches.
Manufacturer Warranties
We offer products from many reputable manufacturers who warranty their equipment. We will make sure you have all of the information you need specific to your product.
Free Consultations
Our no-stress, no-obligation consultations are a free conversation between you and our team. We will help you determine your best solutions for heating and air conditioning.
Awards







TESTIMONIALS
Absolutely one of the best companies I have ever dealt with! I can’t say enough. From customer service (especially!), to the technicians (also amazing Clint especially). Fair pricing. Everything great. If I could give them 6 stars, I would.
Viki Johnson
Our Location
Visit Us
We have 3 locations to serve you in Waterloo, Listowel, and Hanover. Our friendly technicians are available to meet your heating and cooling needs.
Hours of Operation
Monday – Friday: 8am – 7pm
Saturday & Sunday: 10am – 5pm
